FREQUENTLY ASKED QUESTIONS

Not finding the answer you want? Send us a message through our contact us page.

Where is your company?Could you tell me more information about your company?

Our company and factory are located in No.18 Qiaogao Road,Xiqiao Town,Nanhai District,Foshan,Guangdong,China.

Goodtone furniture  compamy is devoted in the production and export of office furniture for 9 years,most of our customers are in Europe and U.S..

Why are there no prices shown on your website?

Our prices are subject to change depending on supply and other market factors. The Gootone (www.goodtonechair.com) website is a manufacturer’s website designed to show our product offering.If you want to get price information, don’t hesitate to contact our email.

Do you provide ODM service?

If you need us to manufacture chairs by the design you provide, please contact us for further discussion. We may also provide some ideas to improve the design of chair.

What is the warranty period on the chairs?

We provide 5-year warranty. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

What kinds of payment methods do you accept?

You can make the payment to our bank account:
30% deposit in advance, 70% balance against the copy of B/L.

Can you supply the relevant documentation?

Sure we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin,and other export documents where required.

What is your minimum order quantity?

We require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.If you are particularly interested in one of our products, please contact us in time, and we will show you our samples and product configuration.

How can I get the sample?

Please send your sample request by inquiry form.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

How long will it take for me to receive the office chair after I place an order?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

WANT TO ESTABLISH BUSINESS RELATIONS WITH US?